Terms of service

Welcome to FridgeHarbour.shop. These Terms of Service govern your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to comply with these terms. Please read them carefully before using our services.

1. About Our Store

Our online store is operated under the name FridgeHarbour.

We sell refrigeration products to customers within the United Kingdom.

Business Name: FridgeHarbour

Website: FridgeHarbour.shop

Email: Support@FridgeHarbour.shop

Phone: +44 161 860 0867

Business Address:

276 Wilbraham Rd

Manchester M16 8WP

United Kingdom

The legal identity of the business responsible for your purchase will be provided as required by applicable law.

2. Eligibility and Website Use

By using our website, you confirm that you have the legal capacity to enter into a purchase contract under applicable law.

You agree to use our website lawfully and not to:

  • Use our website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of our website.

  • Submit false, misleading, or fraudulent information.

  • Use our website in a way that may harm our business or other customers.

We reserve the right to take reasonable action where website misuse or unlawful activity occurs, subject to applicable law.

3. Product Information

We aim to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate and up to date.

However, minor differences in product appearance, colour, or presentation may occur depending on your device or display settings.

Before placing an order, please review the product description and specifications carefully to ensure that the product meets your requirements.

We do not exclude or restrict your statutory rights if a product is faulty, not as described, or otherwise fails to meet applicable legal requirements.

4. Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund where applicable.

We reserve the right to correct genuine errors in product information, pricing, or availability, subject to applicable law and any rights you may have under an accepted order.

5. Prices and Payments

All prices displayed on our website will be presented in the applicable currency and with required tax information.

The total price payable, including any applicable delivery charges, will be shown before you complete your purchase.

We accept payment methods made available through our checkout.

When you place an order, you agree to provide accurate billing and payment information and to have the necessary authorisation to use the selected payment method.

Payment processing may be handled by third-party payment providers integrated with Shopify.

6. Order Placement and Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we will provide an order confirmation or other communication acknowledging your purchase.

An order confirmation does not necessarily mean that we have accepted the order where applicable law or the terms of the transaction provide otherwise.

We will communicate with you if there is an issue with your order, including product availability, pricing errors, or payment problems.

You are responsible for reviewing your order details and contacting us promptly if you identify an error.

7. Delivery and Shipping

We currently ship refrigeration products to addresses within the United Kingdom.

Shipping Information:

  • Shipping Area: United Kingdom only.

  • Shipping Cost: Free standard shipping.

  • Handling Time: 1–3 business days.

  • Estimated Delivery Time: 1–2 business days, as stated in our shipping information.

Delivery estimates are provided for guidance and may vary depending on product availability, carrier operations, delivery location, and other circumstances.

We will provide relevant delivery information and updates where available.

If an order is delayed or a delivery issue occurs, please contact our customer support team so we can help resolve the issue.

We will comply with applicable legal requirements concerning delivery times and customer remedies.

8. Returns and Refunds

We offer a 60-day return policy with free returns for eligible products, subject to the conditions described in our Return and Refund Policy.

Customers should contact us before returning an item to receive the appropriate return instructions.

Our return policy is available here:

Return and Refund Policy: [Insert link to your Return and Refund Policy page]

Nothing in our return policy or these Terms of Service limits your statutory rights under applicable UK consumer protection law.

For further information, please review our Return and Refund Policy.

9. Consumer Rights

If you are purchasing as a consumer, you have legal rights under applicable UK consumer protection legislation.

Goods must meet applicable legal standards, including being as described, of satisfactory quality, and fit for purpose where required.

Where applicable, online customers may have a statutory right to cancel an order within 14 days of receiving goods, subject to legal exceptions and requirements.

These Terms of Service do not exclude, restrict, or replace any legal rights that cannot lawfully be excluded or restricted.

For further information about your rights, please contact our customer support team or consult relevant UK consumer protection guidance.

10. Cancellations

If you wish to cancel an order, please contact us as soon as possible at Support@FridgeHarbour.shop.

If your order has not yet been dispatched, we will review your cancellation request and advise you of the available options.

If your order has already been dispatched or delivered, the applicable cancellation and return procedures will depend on the circumstances and your legal rights.

Where statutory cancellation rights apply, we will provide the relevant information and process your request in accordance with applicable law.

11. Refrigeration Product Installation and Use

Customers are responsible for ensuring that products are installed, connected, and used in accordance with the manufacturer's instructions and applicable safety requirements.

Before purchasing, customers should confirm that the product is suitable for their intended use, available space, power requirements, and installation conditions.

Where professional installation is recommended or required, customers should arrange installation by a suitably qualified professional.

Nothing in this section limits any statutory rights relating to defective products, incorrect descriptions, or other legal remedies.

12. Intellectual Property

Unless otherwise stated, content on FridgeHarbour.shop, including text, graphics, logos, images, and website design, may be protected by intellectual property laws.

You may use our website for personal and lawful shopping purposes.

You must not copy, reproduce, distribute, modify, or commercially exploit our website content without appropriate permission, except where permitted by law.

13. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers, delivery services, and other tools that support our operations.

We may also provide links to third-party websites.

Third-party services and websites may have their own terms and privacy policies. We are not responsible for the content or privacy practices of third-party websites that we do not operate.

Where third-party services are necessary to fulfil your order, their involvement does not remove our obligations under applicable law.

14. Limitation of Liability

We are responsible for our obligations under applicable law.

Nothing in these Terms of Service excludes or restricts liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

We do not seek to exclude or restrict your statutory consumer rights or any remedies available to you under applicable law.

To the extent permitted by law, we are not responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control, subject to applicable legal requirements.

15. Events Outside Our Reasonable Control

We may experience delays or interruptions caused by circumstances outside our reasonable control, including:

  • Severe weather.

  • Transport disruptions.

  • Natural disasters.

  • Significant technical failures.

  • Government restrictions.

  • Other events beyond our reasonable control.

We will take reasonable steps to communicate with affected customers and work toward resolving issues.

This section does not remove any legal rights or obligations that apply to your order.

16. Complaints and Customer Support

If you have a complaint or concern about your order, product, delivery, or service, please contact us.

We will review your complaint and aim to provide a reasonable response and appropriate assistance.

Email: Support@FridgeHarbour.shop

Phone: +44 161 860 0867

Address:

276 Wilbraham Rd

Manchester M16 8WP

United Kingdom

Please include your order number and relevant details to help us review your concern.

17. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

Privacy Policy: [Insert link to your Privacy Policy page]

By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy and in accordance with applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, legal requirements, or website operations.

The updated version will be published on this page with the latest revision date.

Changes will not affect rights that you have already acquired under applicable law or an existing contract.

19. Governing Law

These Terms of Service are governed by the applicable laws of the United Kingdom, subject to the mandatory consumer protection laws that apply to your circumstances.

If you are a consumer, you may benefit from additional protections under the laws of the part of the UK in which you live.

Nothing in these terms prevents you from exercising rights or pursuing remedies available under applicable law.

20. Contact Information

If you have any questions about these Terms of Service, please contact us.

Business Name: FridgeHarbour

Website: FridgeHarbour.shop

Email: Support@FridgeHarbour.shop

Phone: +44 161 860 0867

Business Address:

276 Wilbraham Rd

Manchester M16 8WP

United Kingdom

Thank you for choosing FridgeHarbour.