Refund policy

At FridgeHarbour, we want you to feel confident when shopping with us. If you are not completely satisfied with your refrigeration product, we offer a 60-day return policy, subject to the conditions outlined below.

This Return and Refund Policy applies to purchases made through FridgeHarbour.shop and covers deliveries within the United Kingdom.

1. 60-Day Return Policy

We offer a 60-day return period. Customers may request a return within 60 days of receiving their order.

To be eligible for a return, the product should:

  • Be purchased through FridgeHarbour.shop.

  • Be returned with proof of purchase or order details.

  • Be handled with reasonable care and returned in a suitable condition.

  • Include the original packaging and accessories, where reasonably available.

We understand that certain refrigeration products may be large, heavy, or require specialist handling. Please contact our support team before arranging a return so we can provide appropriate return instructions.

Our 60-day policy does not limit any statutory consumer rights you may have under UK law.

2. Free Returns

We offer free returns for eligible products covered by our return policy.

Please contact us before sending an item back. We will provide instructions for the return process and, where applicable, arrange an appropriate return method.

Customers should not send products to an address without first receiving return instructions from our support team.

For large or heavy refrigeration appliances, we will discuss the appropriate collection or return arrangements with you.

3. Products That Cannot Be Returned in Certain Circumstances

Returns may be affected if a product has been:

  • Damaged through misuse, negligence, or improper installation.

  • Modified or repaired without our authorisation.

  • Returned with missing components or accessories due to customer-caused damage or loss.

  • Damaged after delivery due to improper storage, handling, or use.

These conditions do not exclude or restrict your statutory rights, including rights relating to faulty, misdescribed, or incorrectly supplied goods.

If your product is faulty or damaged, please contact us so we can assess the issue and help arrange an appropriate solution.

4. Faulty, Damaged, or Incorrect Products

We want you to receive your order in the condition described on our website.

If your product arrives damaged, is faulty, does not match its description, or is the wrong item, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may offer:

  • A repair.

  • A replacement.

  • A refund.

  • Another appropriate remedy required by applicable law.

Please provide your order number and, where possible, photographs or details describing the issue. This helps us review your request efficiently.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

5. How to Request a Return

To request a return, please follow these steps:

Step 1: Contact our support team

Email us at Support@FridgeHarbour.shop with your order details.

Step 2: Provide your order information

Include the following:

  • Full name.

  • Order number.

  • Product name.

  • Reason for the return.

  • Photos or supporting information, if applicable.

Step 3: Receive return instructions

Our support team will review your request and provide the relevant return instructions.

Step 4: Return the product

Follow the instructions provided by our team. For larger refrigeration products, we will coordinate suitable return or collection arrangements where applicable.

6. Refund Policy

Once your return has been received and assessed, we will process any refund due in accordance with applicable law and the terms of this policy.

For approved refunds:

  • Refunds will generally be issued to the original payment method.

  • We will notify you when your refund has been processed.

  • The time required for funds to appear in your account may depend on your payment provider or bank.

Where you exercise your statutory right to cancel an online purchase, applicable UK rules govern the timing and amount of your refund. In general, businesses must refund eligible payments within 14 days of receiving the returned goods or appropriate evidence of return, subject to the applicable legal requirements.

7. Cancellation Rights for UK Online Orders

If you purchase a product online as a consumer, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to legal exceptions.

You do not generally need to provide a reason for exercising this cancellation right.

Where statutory cancellation rights apply, you should notify us within the applicable cancellation period and follow the return instructions we provide.

Our voluntary 60-day return policy is additional to, and does not replace, your legal rights.

8. Return Shipping Costs

Free returns are available for eligible returns under our policy.

Where an item is faulty, damaged, incorrectly supplied, or otherwise covered by a legal remedy, we will handle return arrangements in accordance with applicable law.

For a change-of-mind return, our voluntary free-return offer applies subject to the terms of this policy. Statutory cancellation rights and any applicable rules regarding delivery and return costs remain unaffected.

9. Refund Processing Time

We aim to process approved refunds as promptly as possible.

After a refund has been issued, your bank or payment provider may require additional time to display the funds in your account.

If you have not received your refund within the expected timeframe, please contact our support team with your order number.

10. Contact Us

If you have any questions about our Return and Refund Policy or would like to request a return, please contact us.

Business Name: FridgeHarbour

Website: FridgeHarbour.shop

Email: Support@FridgeHarbour.shop

Phone: +44 161 860 0867

Business Address:

276 Wilbraham Rd

Manchester M16 8WP

United Kingdom

Our support team will be happy to assist you with your return or refund request.

11. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our services, business practices, or legal requirements.

The latest version will be published on this page, with the date of the most recent update shown at the top.

FridgeHarbour – Refrigeration Products in the UK

Thank you for shopping with us.