FAQs

Welcome to the FridgeHarbour FAQ page. Here you can find answers to common questions about our refrigeration products, orders, delivery, returns, refunds, and customer support.

1. What products does FridgeHarbour sell?

FridgeHarbour specialises in refrigeration products available for customers in the United Kingdom.

Please check each product listing carefully for specifications, dimensions, features, and other product information before placing an order.

2. Where do you deliver?

We currently deliver to addresses within the United Kingdom only.

We do not currently offer delivery outside the UK.

3. Is shipping free?

Yes. We offer free standard shipping on eligible orders delivered within the United Kingdom.

4. How long does delivery take?

Our standard handling time is 1–3 business days.

After dispatch, the estimated delivery time is 1–2 business days, depending on the delivery service and destination.

Delivery estimates are provided as guidance and may occasionally be affected by circumstances outside our reasonable control.

5. Will I receive tracking information?

Where tracking is available for your order, tracking information may be provided after your order has been dispatched.

If you have questions about your delivery, please contact our customer support team.

6. Can I change my delivery address after ordering?

Please contact us as soon as possible if you need to change your delivery address.

We will try to update the address if your order has not yet been dispatched. However, we cannot guarantee that an address change will be possible after processing or dispatch.

7. What should I do if my order arrives damaged?

Please contact us as soon as possible if your refrigeration product arrives damaged.

Please provide your order number and, where possible, photographs of the product and packaging.

We will review the issue and help arrange an appropriate solution in accordance with our Return and Refund Policy and applicable UK consumer rights.

8. What is your return policy?

We offer a 60-day return period for eligible products.

Customers should contact us before returning an item so that we can provide the appropriate return instructions.

Our voluntary 60-day return policy does not affect your statutory consumer rights.

9. Are returns free?

Yes. We offer free returns for eligible returns under our return policy.

For large or heavy refrigeration products, we may arrange an appropriate collection or return method.

Please contact us before returning a product.

10. Can I return a product if I change my mind?

Eligible products can generally be returned under our 60-day return policy, subject to the conditions stated in our Return and Refund Policy.

UK consumers may also have statutory cancellation rights for online purchases. These rights are separate from our voluntary 60-day return policy and may be subject to legal exceptions.

11. How do I request a return?

To request a return:

  1. Contact Support@FridgeHarbour.shop.

  2. Provide your order number.

  3. Tell us which product you would like to return.

  4. Explain the reason for the return, where applicable.

  5. Follow the return instructions provided by our support team.

Please do not send a product to an address without first contacting us.

12. How long does it take to receive a refund?

Once an eligible return has been received and assessed, we will process the refund where applicable.

Approved refunds are generally sent to the original payment method.

Your bank or payment provider may require additional time before the refunded funds appear in your account.

13. What if my product is faulty?

If you receive a faulty product, please contact us with your order details and information about the problem.

Depending on the circumstances and your statutory rights, we may arrange a repair, replacement, refund, or another appropriate remedy.

Your statutory consumer rights are not affected by our return policy.

14. Do refrigeration products include installation?

Unless specifically stated on the relevant product page or order confirmation, standard delivery does not automatically include specialist installation, connection, removal of an existing appliance, or other installation services.

Customers should review the product information and manufacturer's instructions before purchasing.

Where professional installation is recommended or required, customers should arrange this with a suitably qualified professional.

15. What should I check before ordering a refrigeration product?

Before placing an order, we recommend checking:

  • Product dimensions.

  • Available installation space.

  • Electrical requirements.

  • Product specifications.

  • Capacity and features.

  • Access to the intended delivery location.

  • Any manufacturer installation requirements.

This can help ensure that the product is suitable for your intended use.

16. How can I contact FridgeHarbour?

You can contact our customer support team using the following details:

Email: Support@FridgeHarbour.shop

Phone: +44 161 860 0867

Address:

276 Wilbraham Rd
Manchester M16 8WP
United Kingdom

Please include your order number when contacting us about an existing order.

17. Do you accept orders outside the UK?

No. FridgeHarbour currently ships to the United Kingdom only.

18. Is my payment information secure?

Payments are processed through payment services available through our Shopify checkout.

We do not ordinarily store complete payment card details on our own systems.

For more information about how personal information is handled, please review our Privacy Policy.

19. Can I cancel my order?

If you want to cancel an order, please contact us as soon as possible at Support@FridgeHarbour.shop.

If the order has not yet been dispatched, we will review the cancellation request.

If the order has already been dispatched or delivered, the applicable cancellation and return procedures will depend on the circumstances and your statutory rights.

20. How can I get help with my order?

Our support team is available to help with product questions, order information, delivery enquiries, returns, refunds, and other customer service matters.

Email: Support@FridgeHarbour.shop

Phone: +44 161 860 0867

We aim to respond to customer enquiries as soon as reasonably possible.

FridgeHarbour Customer Support

Thank you for choosing FridgeHarbour.shop.

We are committed to providing clear information and helpful customer support throughout your shopping experience.

FridgeHarbour – Refrigeration Products in the UK