Privacy policy

At FridgeHarbour, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website, FridgeHarbour.shop.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect certain information to provide and improve our services.

The information we may collect includes:

Personal Information

  • Full name.

  • Billing and delivery address.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Information you provide when contacting customer support.

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and device information.

  • Operating system.

  • Website pages visited.

  • Date and time of website visits.

  • Information about how you interact with our website.

We collect this information where necessary to operate, secure, and improve our website and services.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfil your orders.

  • To arrange delivery of your purchased products.

  • To communicate with you about your orders.

  • To respond to customer service enquiries.

  • To process refunds, returns, and exchanges.

  • To maintain and improve our website and services.

  • To prevent fraud, abuse, and unauthorised transactions.

  • To comply with applicable legal and regulatory requirements.

  • To send marketing communications where we have a lawful basis and any required consent.

We do not use your information for purposes that are incompatible with this Privacy Policy or applicable law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers, including services integrated with Shopify.

We do not ordinarily store your complete payment card details on our own systems. Payment information is handled by the relevant payment processor in accordance with its privacy and security practices.

You should review the privacy policies of the payment providers you use to understand how they process your information.

4. Sharing Your Personal Information

We may share personal information with trusted service providers where necessary to operate our business and provide our services.

These may include:

  • Shopify and related ecommerce service providers.

  • Payment processing providers.

  • Delivery and shipping providers.

  • IT, website hosting, and security service providers.

  • Professional advisers or authorities where required by law.

We only share information where there is an appropriate legal basis and where necessary for the relevant purpose.

We do not sell your personal information to third parties.

5. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website and process orders.

Shopify may process personal information in accordance with its own privacy policy and applicable data protection laws.

For more information, please visit:

https://www.shopify.com/legal/privacy

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide functionality, improve performance, understand website usage, and support marketing activities.

Cookies may be used for purposes such as:

  • Essential website functionality.

  • Shopping cart and checkout operations.

  • Website analytics.

  • Preferences and settings.

  • Advertising and marketing, where applicable.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings or available cookie preference tools on our website. Disabling certain cookies may affect website functionality.

7. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The retention period depends on the type of information and the applicable legal and business requirements.

When information is no longer needed, we will take appropriate steps to delete it or otherwise handle it securely, where required.

9. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights regarding your personal information, including:

  • The right to request access to your personal information.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of personal information in certain circumstances.

  • The right to request restriction of processing in certain circumstances.

  • The right to object to certain processing activities.

  • The right to request data portability where applicable.

  • The right to withdraw consent where processing is based on consent.

Some rights are subject to legal exceptions and conditions.

To exercise your rights, please contact us using the details provided below.

10. Marketing Communications

If we send marketing communications, we will do so in accordance with applicable law and any required consent.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

We will continue to send essential service communications, such as order confirmations and delivery updates, where necessary.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

12. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and safeguards.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

Any updates will be published on this page, and the date at the top of the policy will be updated accordingly.

We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need more information about how we handle personal data, please contact us.

Business Name: FridgeHarbour

Website: FridgeHarbour.shop

Email: Support@FridgeHarbour.shop

Phone: +44 161 860 0867

Business Address:

276 Wilbraham Rd

Manchester M16 8WP

United Kingdom

We will review and respond to privacy enquiries in accordance with applicable legal requirements.

Thank you for trusting FridgeHarbour.