Shipping policy

At FridgeHarbour, we aim to provide a reliable and convenient delivery service for customers purchasing refrigeration products through our website, FridgeHarbour.shop.

This Shipping Policy explains our delivery areas, shipping costs, handling times, estimated delivery times, and other important shipping information.

1. Shipping Area

We currently ship our products to addresses within the United Kingdom only.

We do not currently offer shipping outside the United Kingdom.

Please ensure that your delivery address is accurate and complete when placing your order.

2. Shipping Costs

Free Standard Shipping on all eligible orders.

We do not charge customers for standard shipping within our UK delivery area.

If any additional delivery charges apply to a specific product or delivery service, they will be communicated before you complete your purchase.

3. Order Processing and Handling Time

Our standard handling time is:

1–3 business days

Handling time refers to the time required to prepare your order for dispatch after your order has been successfully placed and accepted.

Orders may require additional processing time in certain circumstances, including product availability checks, payment verification, or other operational requirements.

We will aim to process orders as promptly as possible.

4. Delivery Time

Our estimated standard delivery time is:

1–2 business days after dispatch, as applicable to the relevant delivery service.

Delivery estimates are provided for guidance and may vary depending on:

  • Delivery location.

  • Product availability.

  • Courier operations.

  • Weather conditions.

  • Public holidays.

  • Unexpected delivery disruptions.

The handling time and delivery time are separate. Your order may require 1–3 business days for processing before dispatch, followed by the estimated delivery period.

We will communicate relevant delivery information where available.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation email containing relevant purchase details.

Where tracking information is available, we may provide tracking details once your order has been dispatched.

Customers should ensure that their email address and delivery information are accurate so that order and delivery communications can be received.

If you have not received an order update within the expected timeframe, please contact our customer support team.

6. Delivery Address

Customers are responsible for providing accurate delivery information at checkout.

Please check the following details carefully:

  • Full name.

  • Complete delivery address.

  • Postcode.

  • Contact telephone number, where required.

  • Any relevant delivery instructions.

If you need to update your delivery address after placing an order, contact us as soon as possible.

We will try to accommodate address changes where the order has not yet been dispatched, but changes cannot always be guaranteed.

7. Delayed or Missing Deliveries

Although we aim to meet our estimated delivery times, delays may occasionally occur.

If your order is delayed or appears to be missing, please contact us with your order number and delivery details.

We will review the situation and work with the relevant delivery provider where appropriate.

We will provide any remedies or assistance required under applicable UK consumer protection law.

8. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Where possible, provide:

  • Your order number.

  • A description of the damage.

  • Photographs of the packaging and product.

  • Any relevant delivery information.

We will review your report and help arrange an appropriate solution in accordance with our Return and Refund Policy and applicable law.

Customers should not attempt repairs or modifications to damaged refrigeration products before contacting us where doing so could affect safety or the assessment of the issue.

9. Large or Heavy Refrigeration Products

Some refrigeration products may be large or heavy and may require specific delivery arrangements.

Before delivery, customers should ensure that:

  • The delivery address is accessible.

  • There is sufficient space for the product.

  • Any relevant access restrictions are communicated where necessary.

  • Installation requirements are reviewed in advance.

Where a particular product requires special delivery arrangements, we will provide relevant information before or during the order process where applicable.

Standard delivery does not automatically include specialist installation, connection, removal of an existing appliance, or other additional services unless expressly stated in the product listing or order confirmation.

10. Failed Delivery Attempts

If a delivery attempt is unsuccessful because of an incorrect address, unavailable recipient, or other circumstances within the customer's control, the delivery provider may apply its applicable procedures.

Please contact us if you experience a failed delivery attempt so we can help determine the next steps.

We will handle delivery issues in accordance with applicable law and the relevant circumstances of the order.

11. Order Cancellations and Refunds

If you wish to cancel an order before dispatch, please contact us as soon as possible at Support@FridgeHarbour.shop.

If your order has already been dispatched or delivered, cancellation and return arrangements will depend on the circumstances and your statutory rights.

For information about returns and refunds, please review our Return and Refund Policy.

Return and Refund Policy: [Insert link to your Return and Refund Policy page]

Nothing in this Shipping Policy limits your statutory consumer rights under applicable UK law.

12. Contact Information

If you have questions about shipping, delivery times, or an existing order, please contact us.

Business Name: FridgeHarbour

Website: FridgeHarbour.shop

Email: Support@FridgeHarbour.shop

Phone: +44 161 860 0867

Business Address:

276 Wilbraham Rd

Manchester M16 8WP

United Kingdom

Our customer support team will be happy to assist you with your delivery enquiries.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery services, business operations, or legal requirements.

The latest version will be published on this page, with the date of the most recent update shown at the top.

Thank you for choosing FridgeHarbour.